A software issue...

Discussion in 'Technical Troubleshooting' started by Vasilis Caravitis, Aug 28, 2020.

  1. Vasilis Caravitis

    Vasilis Caravitis New Member

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    EOS 5D MK IV, EF24-105, EF100-400, EF 20, EF100 macro, EF50, EF 100-300, TS24, Sigma 12-24.
    This is not a camera technical issue but as I could not find a more suitable section I decided to post here.
    Since several weeks ALL my jpg image files in my PC changed file extension and icon, and look like pdf files. When double-clicking on the thumbnails (outside of Photoshop environment) I get a message that "Acrobat does not support this kind of files". I have to right-click and choose "open with..." then the image opens with the photo processing program I choose.
    This is, obviously a glitch, probably connected with automatic Windows 10 upgrades, as I have seen many people complain on various sites, but no one offered a solution.
    Anyone have any idea why this happened and how it can be dealt with?
    Vasilis
     

  2. MikeM

    MikeM Member

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    EF-S 18-55mm
    EF 75-300mm
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  3. Vasilis Caravitis

    Vasilis Caravitis New Member

    Joined:
    Aug 28, 2020
    Messages:
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    Equipment:
    EOS 5D MK IV, EF24-105, EF100-400, EF 20, EF100 macro, EF50, EF 100-300, TS24, Sigma 12-24.
    Thanks for your reply MikeM. I visited this site but I got the impression that the instructions refer to changing ALL file extension of a specific type to that of another and opening with a specific program. I am afraid that this would cause more problems; in my PC I have both jpg and pdf files and I don't wish my pdf files to change file extension to jpg, as they would not open with Acrobat. I am not too familiar with such procedures, so I'll have my computer specialist check this site out, as regards my problem. Thanks for your response again.
     
  4. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    5dMk4, 5dsR, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, TS-E 24mm 3.5L II, Rokinon 14mm 2.8; Pixma Pro-100
    Change file associations will have the default program updated. It will not change your jpg to pdf at the end of the file name.
    Mikes suggestion is assuming windows has JPG and PDF set to open in acrobat. You just need to reset you .jpg default program.
    You can set it to photo/paint/photoshop it does not matter. You also have the option when right clicking a file to open with and then select the program. This is about 5 min of effort, so I would try to do it yourself before taking it to a technician. :)
     
  5. MikeM

    MikeM Member

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    Equipment:
    Canon EOS Rebel T6
    EF-S 18-55mm
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    EF 10-18mm
    Changing the association for images should not change the association for PDFs
     
  6. MikeM

    MikeM Member

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    EF-S 18-55mm
    EF 75-300mm
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    EF 10-18mm
    To further add, if images is showing as Acrobat, that further verifies the default app for images got changed to that. There is also a Reset button which will put the file associations back to the defaults Microsoft recommends.
     
  7. Vasilis Caravitis

    Vasilis Caravitis New Member

    Joined:
    Aug 28, 2020
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    Equipment:
    EOS 5D MK IV, EF24-105, EF100-400, EF 20, EF100 macro, EF50, EF 100-300, TS24, Sigma 12-24.
    Thank you all, my friends, for the advice. In fact, you did help me find the solution although I was not sure I had understood right. I did it with one image. I did set PS Elements as the default program for all "similar" file types and ALL my jpg files returned to normal ".jpg" extension automatically. I had feared that all my pdf files would be affected but this was not the case. I also feared that I might have to repeat the procedure with all my jpg files but this fear was unwarranted too.
    Thanks again.
    Vasilis
     
  8. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    5dMk4, 5dsR, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, TS-E 24mm 3.5L II, Rokinon 14mm 2.8; Pixma Pro-100
    Glad to hear :)
     
  9. MikeM

    MikeM Member

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    Equipment:
    Canon EOS Rebel T6
    EF-S 18-55mm
    EF 75-300mm
    EF 50mm
    EF 10-18mm
    Glad you got it resolved!
     

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