Cannot upload pictures from my camera to my computer

Discussion in 'Technical Troubleshooting' started by Sandra Mikulski, May 27, 2023.

  1. Sandra Mikulski

    Sandra Mikulski New Member

    Joined:
    May 27, 2023
    Messages:
    1
    Equipment:
    Canon Powershot A2500
    Hello, I have been trying to upload pictures from my camera to my computer.
    I have a Powershot A2500 Canon Camera and an Acer Chromebook. Everytime
    I connect my camera to my computer, it keeps saying "Explore the devices's
    content in the Files app. The content is restricted by an admin and cannot
    be modified." Does anyone know how to fix this? Thank you for your help.
     

  2. johnsey

    johnsey Site Moderator Staff Member Site Supporter

    Joined:
    Apr 21, 2017
    Messages:
    2,120
    Location:
    Fargo, ND
    Equipment:
    5dMk4, 5dsR, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, TS-E 24mm 3.5L II, Rokinon 14mm 2.8; Pixma Pro-100
    I wish I had an exact answer but I do not own a chromebook, but the Camera has a formatting that does speak with windows and Mac operating systems. Chrome OS which they use for chromebook is a mobile OS and not really designed to work for traditional laptop applications. I know you have to download an application to browse and look at files across the network and play will with your windows machines, it probably applies to the camera as well.
    My opinion.. I would use a card reader to dump the files from the card, not connect the device directly, Chrome OS will not have the proper drivers.
     
  3. Craig Sherriff

    Craig Sherriff Well-Known Member Site Supporter

    Joined:
    Apr 25, 2017
    Messages:
    3,171
    Location:
    Tasmania, Australia
    Equipment:
    60D, 10D, 50D 1dmark3, T70, AV1, lenses ranging from 28mm to 600 mm, canonet Junior, Canonet QL 25, Mamiya C3 and 3 lens sets,Mamiya 645 pro TL and 3 lenses. Pentax MG and various lenses, Toyoview 4 * 5 inch large format camera,Calimat C1 8*10 inch ultra large format camera.
    welcome to the forum, Sandra can you take SD card out and download it directly into the chromeook using a card reader. This will not fix the issue but at least you can access your images till the problem is rectfied. Next suggestion is go onto youtube and see what videos they have on downloading with your camera to chromebook, you might pick up on something you have missed.
     
    Last edited: May 29, 2023

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