Help - Digital Photo Professional 4

Discussion in 'Say Hello!' started by Mike Hennessy, Sep 15, 2025.

  1. Mike Hennessy

    Mike Hennessy New Member

    Joined:
    Sep 15, 2025
    Messages:
    1
    Equipment:
    Canon EOS R50
    Hi - I'm new to this forum and have a new EOS R50. I've been using DPP4 to organise my holiday photos into a series of Collections. However, with one exception, all the Collection folders are not displaying the images and just show a ? symbol. Any ideas on why and what I can do to recover them? I've spent hours putting my better photos into them. Thanks.
     

  2. John L

    John L Active Member

    Joined:
    Jul 10, 2019
    Messages:
    288
    Location:
    UK
    Is there any message if you hover the cursor over the "?" symbol?
     
  3. Ohm

    Ohm Member

    Joined:
    May 31, 2022
    Messages:
    96
    Location:
    Michigan USA
    Equipment:
    EOS 5D
    EF 14mm 2.8L II USM
    EF 35mm 1.4L USM
    EF 85mm 1.2L USM
    Speedlite 580EX
    I'm new myself to DPP4. Your topic talked about 'collections' which made me wonder about them. So, I created some named collections and low and behold one of my jpegs had the "?" mark. Something about can't 'import info'. For one photo, one solution. I opened photo in MS photo editor, which displayed photo correctly, went to EDIT and did a 'save as' to the same file name. Basically, I just overwrote the existing photo using 'save as'. It worked. But you spend hours and hours on your photos, so this not exactly the best way to solve your problems.
     

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