Canon 5dMiv Freezing and buttons on back of camera not working

HELP! So my 3 month old Canon 5d Mark IV is acting crazy. It’s freezing up. The first picture is fine and then every picture after the BBF won’t focus, and all the buttons on the back including the preview button won’t work. I’ve changed the battery, SD card and lens and it’s all the same! I turn the camera on and off and it’s the same issue- first picture is fine and then it freezes again. Thoughts?

 

It has to be under warranty. Take it back.

 

Hello and welcome,

3 months old and it is not behaving. Take it back and get a replacement.

Just out of curiosity, how long has been doing this? I am guessing that it is not since you owned the camera.

Gary

 

It started while shooting a wedding last Saturday... so just over a week now. I cannot figure it out.

 

So long as the camera has not been dropped etc. I would do a factory reset of the camera, and make sure that the firmware is up to date. But even so, it should not be freezing like that.

Gary

 

I have not dropped it. I have already done a factory reset and the firmware is up to date. I have a video clip showing what it is doing and with the help of google i figured out that when it is freezing the asterick is flashing which then alerted me that the asterisk is for the AEB lock. So that being said I just tried it again and yes this is what it is... so when i have exposure bracketing on at all- which i have never changed before so still not convinced that this is what is- it is freezing... so now i am trying to figure out why it is freezing when it is bracketing.