Firmware update problem with Canon R8

Discussion in 'Technical Troubleshooting' started by Irma, Jun 7, 2024.

  1. Irma

    Irma New Member

    Joined:
    Jun 7, 2024
    Messages:
    5
    Equipment:
    Canon EOS R8
    When I started uploading pictures from Canon EOS R8 to the phone via bluetooth the camera app on the phone wanted to install an update. let it do that. This ended to a complete freezing of the camera with a text "update file error".
    I cannot use my camera any more.

    I phoned to Canon Finland, but nobody phoned back. I found a video showing the update process done just like I did it.

    What to do? Why isn't there any delete button to stop the process?
     

  2. johnsey

    johnsey Site Moderator Staff Member Site Supporter

    Joined:
    Apr 21, 2017
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    Location:
    Fargo, ND
    Equipment:
    5dMk4, 5dsR, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, TS-E 24mm 3.5L II, Rokinon 14mm 2.8; Pixma Pro-100
    You said you were using the phone app, did you update the phone app while the camera was connected or did you try update the firmware using ypur phones internet and blutooth? I would need to read but camera firmware is something that shuld be downloaded and done over wired connection and on a full battery so you do not brick the camera.

    You can confirm my via memory card or via usb over computer eos utility mention of wired connectivity on this r8 download and user manual link. https://www.usa.canon.com/support/p/eos-r8#idReference=software-drivers

    If you updated your phones app while connected to the camera you may also have caused the camera to be hung in a bad state. Although I have never seen that happen, but only own DSLR canons. I wish you luck re flashing the camera back to default.
     
    Irma likes this.
  3. Irma

    Irma New Member

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    Canon EOS R8
    .
     
  4. Irma

    Irma New Member

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    Jun 7, 2024
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    Equipment:
    Canon EOS R8
    I have no idea what happened. When getting a proposal for an update I did it like you do for your cell phone. I did not get any advices or warnings. It was too easy to begin the update.
     
  5. Irma

    Irma New Member

    Joined:
    Jun 7, 2024
    Messages:
    5
    Equipment:
    Canon EOS R8
    I am not the only one to get an eos r8 camera stucked. The update did not finction properly. There is a bug. The camera goes to service.
    Warning. Do not update your eos r8 online before you get more information of the update process.
     
  6. Irma

    Irma New Member

    Joined:
    Jun 7, 2024
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    5
    Equipment:
    Canon EOS R8
    I have to send it to service. It will take 4-6 weeks! Incredible.
     

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