i was unable to upload some pics...

Discussion in 'CanonForums.com Support and Suggestions' started by pcake, Jun 12, 2017.

  1. pcake

    pcake Active Member Site Supporter

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    Equipment:
    Canon SL1
    55-250 STM
    18-55 STM
    Yongnuo 50mm 1.8
    they were each about 2.5 mb. i've tried to upload them several times, but always get this result -

    The following error occurred
    There was a problem uploading your file.

    any suggestions?
     

  2. Phil

    Phil Administrator Staff Member Site Supporter

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    Where were you trying to upload them to? The photo gallery?
     
  3. pcake

    pcake Active Member Site Supporter

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    yes, in an album i had just created (the album is there, btw - just empty).
     
  4. Phil

    Phil Administrator Staff Member Site Supporter

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    I just was able to upload a photo through it. What browser and operating system are you using?
     
  5. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    I created an album and tested uploading some files this morning, interestingly 3 files keep failing in the same manor pcake described. Everything else uploaded just fine.
    They are the ones with Hospitalfield in the title.
    upload_2017-6-13_7-26-59.png
     
  6. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    Ok correction, after several tries the 4mb file uploaded, the other two which are 8 & 9mb and close to the 10mb limit do not. The error is a security error.
    upload_2017-6-13_7-37-4.png
     
  7. pcake

    pcake Active Member Site Supporter

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    Equipment:
    Canon SL1
    55-250 STM
    18-55 STM
    Yongnuo 50mm 1.8
    apparently the pics were too large - not in file size but in area. sorry about that :(
     
  8. Phil

    Phil Administrator Staff Member Site Supporter

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    It shouldn't be, I'll check the settings.
     
  9. pcake

    pcake Active Member Site Supporter

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    they were 4000 pixels on the large side, and i tried and tried to upload them with no luck. when i shrunk them to 2000 pixels on the large side, all three uploaded the first time. go figure!
     
  10. Phil

    Phil Administrator Staff Member Site Supporter

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    Thanks for the information! I'm going to take a look at it when I get home from work today.
     
  11. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    All the ones I uploaded were identical 3504x2336 and only the two largest were giving issues. But still under the cap size. I don't think the resolution was the issue.
     
  12. pcake

    pcake Active Member Site Supporter

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    Equipment:
    Canon SL1
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    i tried to upload the larger pics more than 10x with 100% failure. i tried to upload the smaller pics once each with 100% success.

    in fact, i just went and tried to upload the larger pics 5 more times, and every time i got the same error. maybe the cap is exactly 4000 pixels.
     

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