Macbook not recognising camera

Discussion in 'Technical Troubleshooting' started by SteveG, Sep 27, 2021.

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  1. SteveG

    SteveG New Member

    Joined:
    Sep 27, 2021
    Messages:
    3
    Equipment:
    EOS R5
    Trying to connect new R5 to Macbook but it won't appear on the computer so therefore not seen as a source in Lightroom. Tried Bluetooth, wifi and (canon supplied) usb cable but no absolutely sign of camera on laptop although all indications and screens on camera appear to be as suggested so I suspect something on laptop is amiss. Followed 'help' advice to allow software to access camera in |Privacy settings but didn't really apply as I don't have any software showing in that section. Not much helpful info in camera guidebook (despite 900+ pages) and if it means anything to anyone I am on Catalina 10.15.7
    Any ideas gratefully received?
     
    SteveG, Sep 27, 2021
    #1

  2. Caladina

    Caladina Well-Known Member

    Joined:
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    Equipment:
    Canon M50
    Canon 18-45mm m, Canon 18-150mm m, Canon 55-200mm m, Canon 22mm m, Canon 28mm m macro,
    Sigma 100-400c ef, Sigma 18-35mm art ef,
    7artisans 7.5mm m, Laowa 100mm macro ef, laowa 9mm zeroD m, Vintage M42 Lenses:
    Ashi Super - Takumar 1.8 / 55mm,
    i'm on catalina 10 11 06 and i have no problem with my M50
    have you checked out youtube vids on R5 and macbook?
     
    Caladina, Sep 27, 2021
    #2
  3. SteveG

    SteveG New Member

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    Sep 27, 2021
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    EOS R5
    Thank you, I have tried YouTube but the videos I have found do not really cover problem solving but just repeat what should happen. Will keep trying. Thanks again.
     
    SteveG, Sep 28, 2021
    #3
  4. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    5dMk4, 5dsR, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, TS-E 24mm 3.5L II, Rokinon 14mm 2.8; Pixma Pro-100
    What version of EOS Utility do you have installed? You should be using that to connect to the camera, not lightroom on its own.
     
    johnsey, Sep 29, 2021
    #4
  5. SteveG

    SteveG New Member

    Joined:
    Sep 27, 2021
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    Equipment:
    EOS R5
    Thanks for reply. I have the correct version of CanonConnect but following the process nothing on the Mac recognises the camera. The camera makes all the right signs in the menu responses but nothing happens on the computer side. When I connect the camera directly via usb, using the Canon lead that came with it, it just does not register on the laptop, hence my comment about LR not being able to see it. I just feel sure it is due to settings somewhere or something I am misunderstanding and doing wrong although the directions seem fairly clear.
     
    SteveG, Sep 29, 2021
    #5
  6. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    Location:
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    Equipment:
    5dMk4, 5dsR, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, TS-E 24mm 3.5L II, Rokinon 14mm 2.8; Pixma Pro-100
    CanonConnect the phone app? I do not know of anyway to connect the camera to the computer through the phone app.
    EOS Utility 3.x is what you should be using to establish a data transfer.
     
    johnsey, Sep 29, 2021
    #6
  7. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    johnsey, Sep 29, 2021
    #7
  8. Ellinor William

    Ellinor William New Member

    Joined:
    Oct 18, 2021
    Messages:
    25
    Equipment:
    Canon EOS 90DSLR
    Try using the AC adapter kit ACK-E4 as the camera's power supply while connecting the camera to the computer. Or, you can use EOS Utility to open the communications between the camera and the computer.
    Check this support page, https://vn.canon/en/support/8000786001
     
    Ellinor William, Oct 22, 2021
    #8

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