Triggering Video (5DMKIV) With Remote - HELP

I am at my wits end with this effing thing.

I first bought the Canon wireless remote device in order to be able to trigger the video ON/OFF. That's all I want to do. Start/Stop. The remote worked on stills but not video. No YouTube vids on how to do this with a MKIV specifically.
Then, I bought the wired remote RA-80N3 and the SAME problem.
I went into the sub-menu and set the Remote Control to "Enabled". Nothing.

Can someone please tell me how to set this bloody thing up?

Thank you

 

I haven't tried it myself, but have you considered trying to remotely control the camera through the cellphone app/Wi-Fi?

 

No. I guess that would be next but I see no reason why I cannot trigger it with the remote. The WiFi app should operate the same way my Bluetooth remote does. There's only one triggering mechanism in the camera. It shouldn't matter how the command is being transmitted to it. The trigger operates the same way no matter what is transmitting the command.

 

All true, however, the cell app is supposed to control the camera, not just the shutter. And, the shutter release for photos and shutter release for video are not the same button on the camera.. So, I'd think it's worth a shot. Again, I haven't tried the app yet, so only guessing. Good luck!

 

Does this page give you any clues?

Canon Remote Control RC-6 (eos-magazine.com)

Gary

 

FWIW, I did call B&H where I purchased all of my camera equipment for help but they're operating from home and could only say that the remote "should work".

Thanks for the suggestions.

 

Update:
I don't believe it.
The silly free app actually WORKS!
I can't believe all the dickin' around I've done over the past week on this thing.

Many thanks!!!!

 

Thank you.
I will certainly check that out.

 

IT WORKS!!!!
Thank you, thank you, thank you!!!