Unable to load pictures

Discussion in 'CanonForums.com Support and Suggestions' started by KiloHotelphoto, Jul 10, 2017.

  1. KiloHotelphoto

    KiloHotelphoto New Member

    Joined:
    Jun 28, 2017
    Messages:
    21
    Location:
    Glen Mills, PA
    Equipment:
    5DS-R, 600/F4 IS II
    I've tried a couple times to upload pictures and I keep getting a security error message. Has anyone else had this problem?
     

  2. johnsey

    johnsey Moderator Staff Member Site Supporter

    Joined:
    Apr 21, 2017
    Messages:
    58
    Location:
    Fargo, ND
    Equipment:
    5dMk2, 20D, 70-200 2.8 L IS, 100mm Macro, 50m 1.4, 85mm 1.8, 17-40mm 4.0 L, Rokinon 14mm 2.8; Pixma Pro-100
  3. Phil

    Phil Administrator Staff Member Site Supporter

    Joined:
    Feb 20, 2017
    Messages:
    150
    Location:
    Rochester, NY
    Equipment:
    Canon 7D - 50mm F1.8, 70-200mm F4, 17-70mm F2.8-4.5
    Sorry, yes we believe that the file size cap is the issue. I haven't had a chance to change the file size limit on the server. Will try to do it this week!
     
  4. Phil

    Phil Administrator Staff Member Site Supporter

    Joined:
    Feb 20, 2017
    Messages:
    150
    Location:
    Rochester, NY
    Equipment:
    Canon 7D - 50mm F1.8, 70-200mm F4, 17-70mm F2.8-4.5
    Can you try to upload the photo again? I increased the upload limit on the server to try to fix the issue
     
  5. KiloHotelphoto

    KiloHotelphoto New Member

    Joined:
    Jun 28, 2017
    Messages:
    21
    Location:
    Glen Mills, PA
    Equipment:
    5DS-R, 600/F4 IS II
    I was able to upload only one image, a very heavy crop only 4.8mb file.

    I tried other images but got the same error message but they were all larger file sizes 10.5 to 37mb files
     
  6. Craig Sherriff

    Craig Sherriff Member Site Supporter

    Joined:
    Apr 25, 2017
    Messages:
    49
    Location:
    Tasmania, Australia
    Equipment:
    60d, 10d, 1dmark3, t70 lenses ranging from 28mm to 600 mm, Mamaya C3 and 3 lens sets, Pentax MG and various lenses
    +Have you tried to convert them to a gif file, I had the same problem and this has helped, there are free programs on the internet if you don't have one.
     
  7. johnsey

    johnsey Moderator Staff Member Site Supporter

    Joined:
    Apr 21, 2017
    Messages:
    58
    Location:
    Fargo, ND
    Equipment:
    5dMk2, 20D, 70-200 2.8 L IS, 100mm Macro, 50m 1.4, 85mm 1.8, 17-40mm 4.0 L, Rokinon 14mm 2.8; Pixma Pro-100
    JPG is far better suited for photos, the P stands for photographic. It supports 16million colors where gif supports 256 colors. Jpg uses lossy compression and the user can control the balance between size and quality, generally you will see better quality and smaller sizes. It would be my recommended file output resized down for web.
     
  8. Craig Sherriff

    Craig Sherriff Member Site Supporter

    Joined:
    Apr 25, 2017
    Messages:
    49
    Location:
    Tasmania, Australia
    Equipment:
    60d, 10d, 1dmark3, t70 lenses ranging from 28mm to 600 mm, Mamaya C3 and 3 lens sets, Pentax MG and various lenses
    you are very correct in what you are saying they are superior but when they will not load this is one way around the problem by using a less complex file
     

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