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Unable to load pictures

Discussion in 'CanonForums.com Support and Suggestions' started by KiloHotelphoto, Jul 10, 2017.

  1. KiloHotelphoto

    KiloHotelphoto Member Site Supporter

    Joined:
    Jun 28, 2017
    Messages:
    67
    Location:
    Glen Mills, PA
    Equipment:
    5DS-R, 7Dmk2, 600/F4 IS II, 1.4 TC III, EF 85mm F1.8 USM, 50mm F1.4, GP-E2, 70-200 2.8 IS II.
    I've tried a couple times to upload pictures and I keep getting a security error message. Has anyone else had this problem?
     

  2. johnsey

    johnsey Site Moderator Staff Member Site Supporter

    Joined:
    Apr 21, 2017
    Messages:
    92
    Location:
    Fargo, ND
    Equipment:
    5dMk2, 20D, 70-200 2.8 L IS, 100mm 2.8 Macro USM, 50m 1.4, 85mm 1.8, 17-40mm 4.0 L, Rokinon 14mm 2.8; Pixma Pro-100
  3. Phil

    Phil Administrator Staff Member Site Supporter

    Joined:
    Feb 20, 2017
    Messages:
    202
    Location:
    Rochester, NY
    Equipment:
    Canon 7D - 50mm F1.8, 70-200mm F4, 17-70mm F2.8-4.5
    Sorry, yes we believe that the file size cap is the issue. I haven't had a chance to change the file size limit on the server. Will try to do it this week!
     
  4. Phil

    Phil Administrator Staff Member Site Supporter

    Joined:
    Feb 20, 2017
    Messages:
    202
    Location:
    Rochester, NY
    Equipment:
    Canon 7D - 50mm F1.8, 70-200mm F4, 17-70mm F2.8-4.5
    Can you try to upload the photo again? I increased the upload limit on the server to try to fix the issue
     
  5. KiloHotelphoto

    KiloHotelphoto Member Site Supporter

    Joined:
    Jun 28, 2017
    Messages:
    67
    Location:
    Glen Mills, PA
    Equipment:
    5DS-R, 7Dmk2, 600/F4 IS II, 1.4 TC III, EF 85mm F1.8 USM, 50mm F1.4, GP-E2, 70-200 2.8 IS II.
    I was able to upload only one image, a very heavy crop only 4.8mb file.

    I tried other images but got the same error message but they were all larger file sizes 10.5 to 37mb files
     
  6. Craig Sherriff

    Craig Sherriff Member Site Supporter

    Joined:
    Apr 25, 2017
    Messages:
    114
    Location:
    Tasmania, Australia
    Equipment:
    60d, 10d, 1dmark3, t70 lenses ranging from 28mm to 600 mm, Mamaya C3 and 3 lens sets, Pentax MG and various lenses
    +Have you tried to convert them to a gif file, I had the same problem and this has helped, there are free programs on the internet if you don't have one.
     
  7. johnsey

    johnsey Site Moderator Staff Member Site Supporter

    Joined:
    Apr 21, 2017
    Messages:
    92
    Location:
    Fargo, ND
    Equipment:
    5dMk2, 20D, 70-200 2.8 L IS, 100mm 2.8 Macro USM, 50m 1.4, 85mm 1.8, 17-40mm 4.0 L, Rokinon 14mm 2.8; Pixma Pro-100
    JPG is far better suited for photos, the P stands for photographic. It supports 16million colors where gif supports 256 colors. Jpg uses lossy compression and the user can control the balance between size and quality, generally you will see better quality and smaller sizes. It would be my recommended file output resized down for web.
     
  8. Craig Sherriff

    Craig Sherriff Member Site Supporter

    Joined:
    Apr 25, 2017
    Messages:
    114
    Location:
    Tasmania, Australia
    Equipment:
    60d, 10d, 1dmark3, t70 lenses ranging from 28mm to 600 mm, Mamaya C3 and 3 lens sets, Pentax MG and various lenses
    you are very correct in what you are saying they are superior but when they will not load this is one way around the problem by using a less complex file
     
  9. Adam

    Adam Administrator Staff Member Site Supporter

    Joined:
    Feb 20, 2017
    Messages:
    19
    Scale your photos to a web-friendly resolution and you should be good to go. If the file is 10-37 Mb then it's also going to have a very high resolution. Something like 1200x800 or 1400x900 is perfect for forums.
     

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