Problem downloading software for Canon EOS 7d Mark ii.

Discussion in 'Technical Troubleshooting' started by Tonytee, Jan 11, 2021.

  1. Tonytee

    Tonytee Well-Known Member Site Supporter

    Joined:
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    Canon EOS Rebel T5 with Canon EF-S 18~55mm kit lens and Canon EF-S 55-250 mm 1:4~5.6 IS II
    Telephoto Lens.
    In November of 2020, I purchased a slightly used Canon EOS 7d Mark ii and am experiencing difficulties downloading the two CD Program disks that came with the camera. The Canon EOS Digital Solution Disk is not listed as being compatible with Windows 10. ??? Also the listing shows all of the versions that are compatible with Windows 10 and version 29.4 (which I have) is not on the list. I contacted the former owner (personal friend) and he said he has Windows 10 and had no trouble in downloading this disk. In addition, I cannot download the Canon EOS 7d Mark ii Camera Instruction Manual. I placed the disks into drive E and nothing happens.

    Any assistance will be greatly appreciated. :)

    Tony
     

  2. johnsey

    johnsey Site Moderator Staff Member Site Supporter

    Joined:
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    Fargo, ND
    Equipment:
    5dMk4, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, Rokinon 14mm 2.8; Pixma Pro-100
    My guess is you did not download a "copy" of the solution disk because that is not the format available online, Canon will provide links to the supporting downloads separately online instead of a actual copy of the solution disk the way it is packaged as the download versions change and users will want to be up to date.

    The downloads are compatible with windows 10, they did not make special ones for different windows 10 versions. In fact the programs available such as the EOS utility or Digital photo professional support use by many cameras, so you don't have camera specific versions.
    The only camera specific download to worry about is the firmware, which the canon eos utility can perform the update for you.
    You will still have to run the install once you download them to the hard drive. That is why nothing happened when you downloaded what you downloaded.
    https://www.usa.canon.com/internet/...rless-cameras/dslr/eos-7d-mark-ii?tab=manuals

    Instruction manual is also downloadable, using the Manuals link.
    upload_2021-1-11_14-34-41.png
     
  3. Tonytee

    Tonytee Well-Known Member Site Supporter

    Joined:
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    Equipment:
    Canon EOS Rebel T5 with Canon EF-S 18~55mm kit lens and Canon EF-S 55-250 mm 1:4~5.6 IS II
    Telephoto Lens.
    Hello johnsey, many thanks for your response. I did in fact download the 7d mark ii instruction manual from online. When I opened the instruction manual, I looked up the page for installing the two disks that came with the camera, and that is where I discovered that the versions I have are not compatible with Windows 10 and that the solution disk, v. 29.4 is not on the compatibility list. Confusing as to why Canon would include disks that are not compatible with every version of Windows 10. Okay, let me ask you this. What exactly does the Canon EOS Digital Solutions Disk do? This disk does not specify any camera model, all it does say is; Ver. 29.4 Software and on the other side, it states, "Manual." All I know now is that I am more confused than earlier. I never knew there were different versions of Windows 10.
    I have been a Canon customer for years, so perhaps if I call them, they will walk me through all this. I admit, I am not that computer literate, but I try my best. Thnx again, Tony :)
     
  4. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    5dMk4, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, Rokinon 14mm 2.8; Pixma Pro-100

    Hi Tony,

    I realize now that you were citing a version number on the CD from canon, I missed that and interpreted the original post as a concern with a Windows and figured you pulled the number from the windows patching or something.

    Lets tackle this.. I found this page is likely what you are refering in the PDF, it directs you to the driver/software/firmware download pages per camera, same end location from my link above.
    upload_2021-1-12_8-29-25.png

    Now https://hk.canon/en/support/0200409902 is a page that i was able to locate using google but i don't have a serial number, so I can not verify the format is for what you downloaded. I can confirm that it will include install files for, but these are 6 year old versions of each of those listed below.:
    Digital Photo Professional 3.14.40
    EOS Utility 2.14.10
    EOS Lens Registration Tool 1.1.0
    EOS Web Service Registration Tool 1.0.1
    EOS Sample Music
    Picture Style Editor 1.14.20
    Photostitch 3.1.23
    ImageBrowser EX (The latest version will be installed via the Internet.)

    Now that webpage was created 6 years ago (Last Updated : 30-Oct-2014) so it listed the most recent windows versions at that time on that disk, windows 10 had not been released yet when the 7d2 was release and that solution disk was compiled with the most up to date versions of the software above at that time so that is why it is not listed. They are all compatible with windows 10, most software will run on windows 7 and 10 interchangeably. This solutions disk was packaged with multiple cameras in that time frame. The next disk version simply had updated software on it when a new camera came out months later.

    You can see that the download page canon has for the camera lists many updates since that disk was created to the common software used with the 7dii the most recent version are from this year, you can select only what you need rather than install everything they have available. For example I only use the EOS utility so I can transfer images, I use Lightroom and Photoshop and have no need to install Picture style of Digital Photo Professional as it is only using up HD space at that point..
    https://www.usa.canon.com/internet/...d-mark-ii?cm_sp=CSO-_-PFListing-_-EOS7DMarkII

    Digital Photo Professional 4.13.10 for Windows 11/18/20 291.37 MB
    EOS Webcam Utility 1.1 Windows 11/11/20 4.36 MB
    EOS Utility 3.13.10 for Windows 10/15/20 115.67 MB
    Picture Style Editor 1.25.0 for Windows 10/15/20 78.85 MB
    Digital Photo Professional 4.12.70 for Windows 09/28/20 290.35 MB
    GPS Log File Utility 1.0.3 for Windows 08/20/20 6.10 MB
    Picture Style Editor 1.24.30 for Windows 07/30/20 78.82 MB
    EOS Utility 3.12.30 for Windows 07/30/20 115.59 MB
    Digital Photo Professional 4.12.60 for Windows 07/30/20 290.35 MB
    GPS Log File Utility 1.0.2 for Windows 07/01/20 6.10 MB
    Digital Photo Professional 4.12.20 for Windows 04/07/20 283.41 MB
    Picture Style Editor 1.24.10 for Windows 04/07/20 77.06 MB
    EOS Utility 3.12.10 for Windows 04/07/20 115.51 MB
    Digital Photo Professional 4.12.10 for Windows 02/19/20 283.41 MB
    GPS Log File Utility 1.0.0 for Windows 02/03/20 6.25 MB
    EOS Utility 3.12.0 for Windows 02/03/20 128.37 MB
    Picture Style Editor 1.24.0 for Windows 02/03/20 76.93 MB
    Digital Photo Professional 4.12.0 for Windows 02/03/20 271.12 MB
    Digital Photo Professional 4.11.0 for Windows 11/07/19 279.69 MB
    Picture Style Editor 1.23.0 for Windows 11/07/19 83.72 MB
    EOS Utility 3.11.0 for Windows 11/07/19 121.79 MB
    EOS Utility 3.10.30 for Windows 08/29/19 121.54 MB
    Picture Style Editor 1.22.50 for Windows 08/29/19 82.56 MB
    Digital Photo Professional 4.10.50 for Windows 08/29/19 279.64 MB
    Picture Style Editor 1.22.40 for Windows 07/22/19 82.42 MB
    Digital Photo Professional 4.10.40 for Windows 07/22/19 279.05 MB
    Digital Photo Professional 4.10.20 for Windows 04/10/19 230.24 MB
    EOS Utility 3.10.20 for Windows 04/10/19 121.53 MB
    Picture Style Editor 1.22.20 for Windows 04/10/19 58.26 MB
    Digital Photo Professional 4.10.0 for Windows 02/15/19 230.18 MB
    EOS Utility 3.10.0 for Windows 02/15/19 121.53 MB
    Picture Style Editor 1.22.0 for Windows 02/15/19 52.53 MB
    Digital Photo Professional 4.9.20 for Windows 10/23/18 229.61 MB
    EOS Utility 3.9.0 for Windows 09/25/18 103.71 MB
    Picture Style Editor 1.21.0 for Windows 09/25/18 52.16 MB
    EOS Digital Solution Disk Software 32.9A for Windows 01/18/18 287.64 MB
    EOS MOVIE Utility 1.7 for Windows 06/30/17 22.48 MB
    Map Utility for Windows 12/01/16 19.66 MB
    Digital Photo Professional 3.15.0 Updater for Windows 10/14/15 66.21 MB
    EOS Utility 2.14.20a Updater for Windows 10/14/15 95.19 MB

    You don't need to solution disk at all, you just need to download and install the most recent version of the few pieces of software that you use.
     
    Last edited: Jan 12, 2021
    Tonytee likes this.
  5. Tonytee

    Tonytee Well-Known Member Site Supporter

    Joined:
    Apr 19, 2017
    Messages:
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    Equipment:
    Canon EOS Rebel T5 with Canon EF-S 18~55mm kit lens and Canon EF-S 55-250 mm 1:4~5.6 IS II
    Telephoto Lens.
    WOW!! Thank you so much for all that effort. I did contact Canon and they said that the disks are causing the problem. So they included a set of instructions that I am having trouble printing out. It looks as though I am on the right track thanks to you and your amazing willingness to be of assistance. Will keep you posted when everything is going according to Hoyle. Greatly appreciated friend. Tony :)
     
  6. Tonytee

    Tonytee Well-Known Member Site Supporter

    Joined:
    Apr 19, 2017
    Messages:
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    Equipment:
    Canon EOS Rebel T5 with Canon EF-S 18~55mm kit lens and Canon EF-S 55-250 mm 1:4~5.6 IS II
    Telephoto Lens.
    Hi johnsey, I followed the instructions sent from Canon and now there are no issues in downloading and editing my Canon images to my computer. Again, many thanks for your assistance. :)

    Tony
     

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